When Can You Claim Compensation?
Not all flight delays qualify for compensation. Whether you're eligible depends on key factors like how long you were delayed, the reason for the disruption, and where your flight was headed. Here’s what determines if you can make a valid claim under EU261 or UK261 rules:
Delays of 3 Hours or More
If your flight arrives at its final destination three hours or more later than scheduled, you may be entitled to compensation. The amount you can claim varies based on both the length of the delay and the distance of your flight.
Flight Distance and Compensation Amounts
Short flights (up to 1,500 km): €250 (£220)
Medium flights (1,500–3,500 km): €400 (£350)
Long-haul flights (over 3,500 km): Up to €600 (£520), depending on the delay duration
Reason for the Delay
Compensation only applies if the delay was within the airline’s control. Situations like technical issues or crew shortages may qualify, but delays caused by extraordinary circumstances—such as severe weather, air traffic control decisions, or security threats—are not covered under EU261 or UK261 regulations.
How to Claim Flight Delay Compensation
Claiming compensation for a delayed flight is easier when you understand the process and your rights under EU261 or UK261. Follow these simple steps to help ensure you receive what you're owed—with minimal stress.
Keep Your Travel Documents
Hold onto your boarding pass and any other relevant travel paperwork. These documents are essential for verifying your flight details and are required when submitting a compensation claim under EU261 or UK261.
Record Your Arrival Time
Compensation is based on the time you arrive at your final destination—not when the flight takes off. Even if your flight departs late but arrives with a delay of less than three hours, you may not be eligible. Be sure to note the actual arrival time for an accurate claim.
