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PRIVACY NOTICE
FlightClaims.co.uk in partnership with Air Travel Claim who will process your flight delay claim. Air Travel Claim is a trading style of Legal Ventures Ltd, registered at Swinford House, Albion Street, Brierley Hill, DY5 3EE and is registered in England and Wales with company registration number 13100030. VAT registration number 431840906. ICO Reg No. ZA886718.
FlightClaims.co.uk is a trading style of Pelham Heath Ltd, registered at 64 Mansfield Street, Leicester, England, LE1 3DL and is registered in England and Wales with company registration number 10081240
PRIVACY NOTICE
PLEASE READ THIS PRIVACY POLICY CAREFULLY
This Privacy Notice sets out how we will use your personal data when you visit the flightclaims.co.uk website.
WHO WE ARE
We are flightclaims.co.uk, a trading name of Desquared Marketing Limited, 64 Mansfield St, Leicester, LE1 3DL.
DESQUARED MARKETING LIMITED is the Data Controller for the purposes of the General Data Protection Regulation 2017 (Regulation (EU) 2016/679) and the Data Protection Act 2018.
INFORMATION WE COLLECT FROM YOU
We will collect and process the following data about you:
- Information you give us (Submitted information): This is information you give us about yourself by filling in forms on the website flightclaims.co.uk (our Site), or by corresponding with us (for example, by e-mail or chat). It includes information you
provide when you subscribe to any of our Services, shares data via social media functions, enters a competition, promotion or survey, send an application for a vacancy and when you report a problem with our Site. If you contact us, we will keep a record of that correspondence. - The information you give us may include your name, address, e-mail address and phone number.
- Information we collect about you and your device. Each time you visit our Site we will automatically collect the following information:
• Information about your computer (e.g. your IP address, browser, operating system, etc.) for statistical purposes
• the MAC address of the Device's wireless network interface, the type of browser you use, and time zone setting (Device Information); - details of your visits to our Site including, but not limited to traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access (Log Information).
COOKIES
We use cookies to distinguish you from other users of our Site. This helps us to provide you with a personalised experience when you browse our Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Statement at flightclaims.co.uk
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- Submitted information: to provide and tailor Services directly to you; communicate with you; pass to selected third parties to provide quotations on the services you requested.
- Device information: to determine how many people use the Site on particular browsers and different devices so that we can ensure adequate technical support for each type of device and browser. To present site content effectively to you. Provide information, products and services that you request, or (with your consent) which we think may interest you. Carry out our contracts with you. Allow you to use our interactive services if you want to. Tell you our charges.
Third Party Information: to monitor performance of the Service; to protect you and other people from fraud or misuse of the Services. Legitimate interests - such as to communicate with you; for web analytics so we can provide, improve and tailor services to you; to provide appropriate technical support and security for our websites; or for fraud prevention. We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
CONSENT
When we obtain your consent, We will provide your information to the brand or organisation who may only use your personal information for the purposes that you have provided your consent for. Once you have given your consent, you can still control whether you continue to receive communications from us, or from third-party marketers.
We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
PERMITTED DISCLOSURES
You agree that we have the right to disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
We may also disclose your personal information to third parties:
By submitting our form, you agree to be contacted by an independent adviser to confirm your details and provide a full whole of market quotation based on additional questions about your circumstances.
Our chosen partner will be contacting you via email, SMS and/or telephone to discuss
your enquiry.
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
- If flightclaims.co.uk or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
- In order to
• Enforce or apply our Terms of Use, Terms and Conditions of our Site and other agreements or to investigate potential breaches; or
• Protect the rights, property or safety of flightclaims.co.uk, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this
transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using industry leading encryption technology. Where we have given you (or
where you have chosen) a password that enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We strongly recommend you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
Under data protection legislation, you have the right to request access to information about you that we hold (this is called a Data Subject Access Request or DSAR). To make a request for your personal information see the Contact section below.
- You can ask us to correct your information if it is incorrect;
- ask us to delete the information that we hold about you in certain circumstances, for example, where we no longer need the information;
- opt-out of us processing your personal information for marketing purposes;
- ask us to send you, or another organisation, certain types of information about you in a format that can be read by computer;
- the right to complain to a supervisory authority;
- restrict certain processing of your information, for example, if you tell us that the information is inaccurate we can only use it for limited purposes while we check its accuracy.
We will always inform you (before collecting your personal information) of how we plan to use that personal information. You can exercise your right to prevent such processing by checking certain boxes on the Site when you submit your information. You can also exercise the right at any time by contacting us via post to: The Data Controller, Flight Claims, Desquared Marketing Limited, 64 Mansfield St, Leicester, LE1 3DL.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any service that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
DATA RETENTION
This data will be retained in our records for no longer than is necessary to:
- to provide you with the services you have requested;
- to comply with statutory guidance;
- to support a claim or defence in court.
Details of retention periods are available on request. See Contact section below.
CHANGES TO PRIVACY NOTICE
Any changes we may make to our privacy policy in the future will be posted on our Site at flightclaims.co.uk. The new terms may be displayed on-screen and you may be required to read and accept them.
WE WORK WITH CONTACT STATE
We work with Contact State in order that we can pass on your request to our partners correctly. Contact State provides lead validation services to us and our insurance provider partners and their intermediaries. Contact State receives "de-identified" data from us about your request - this means devoid of any contact information, or anything else identifying you as an individual person in the "real world". It uses that de-identified data to help confirm your request has been submitted by a "real" human and not a robot, or automated request generator. This is done by examining a "browser fingerprint" associated with your request – it contains, for example, details of the model of device you are using, your Internet browser, and the region from which you submit your request. Contact State retains that de-identified data for its own purposes as "data controller" and uses it to help verify requests submitted through other websites.
If you do not want us to pass your de-identified data to Contact State, please contact us by emailing. info@flightclaims.co.uk
We also use Contact State to check some basic details in your submission (for example, the postcode), and to route your submission in its "raw" plain-text form to the insurance providers and intermediaries we work with. In doing this, Contact State acts as our "data processor" - it does not use the raw data for its own purposes.
You can find out more about how Contact State uses this data here – https://www.contactstate.com/legal/prospect-notice/ae15202e-7d58-4f25-9fe5-8a4e26488a7f
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed, in writing, to:
The Data Controller, flightclaims.co.uk, Desquared Marketing Limited, 64 Mansfield St, Leicester, LE1 3DL.
FlightClaims.co.uk is an independent service helping air passengers claim compensation for delayed, cancelled, or overbooked flights under EU/UK law (Regulation 261/2004). We’re not affiliated with any airline and may receive a referral fee from our trusted claims partners. The service is free to use, with no obligation to proceed.
Our Company
FlightClaims.co.uk is a trading style of Desquared Marketing Ltd, registered at 64 Mansfield Street, Leicester, England, LE1 3DL and is registered in England and Wales with company registration number 13120619. VAT registration number 373104521. ICO Reg No. ZB489577.
Copyright FlightClaims.co.uk. All rights reserved.
in association with